We have tried to minimise the operational impacts to you and your parents from the upcoming changes that will take effect with CCS on 2nd July 2018. Here are the key things you need to be aware of:

OSHC

  • All OSHC enrolments (BSC , ASC , VAC) will be combined under a single service. If for example a child attends BSC & ASC those will be 2 sessions under the one enrolment.
  • Enrolments will be deemed exit after 8 weeks without attendance so for VAC only children you will need a new enrolment every VAC period.

Subsidy payments

  • Families must confirm their enrolment details with mygov before they can receive any subsidy payments, they can also dispute enrolment and attendances which may delay subsidy payments.
  • Centres are strongly advised not to assume a parent will receive any subsidy until the payments arrive.

Online applications

  • Centres are required to provide parent’s with a confirmation of what they have signed up to from a fees perspective, referred to as a ‘Complying Written Agreement’, which may be provided digitally.
  • The SmartCentral online application process will email the parent a link to download their CWA and confirm their enrolment once a staff member has approved the application. For centres using integrated direct debit the parent will be prompted to confirm their payment method at that time.

Statements

  • In view of the fact that Subsidy payments may come in at any time (if at all) those payments will be treated like any other payment (eg parent payments) and show on the parent’s statement as a separate line item.
  • Attendance charges for all enrolment types will be applied to the parent’s account as soon as the attendances are submitted.

Bookings

  • Changes to bookings constitute a variation of the original agreement and must therefore be submitted to the department. Submitting the booking change will be similar to doing an enrolment update.
  • Parent’s will be advised by email if a change to their booking has been made and the fees associated with the updated booking.

Sign In / Sign Out

  • Reporting of Sign In / Sign Out times are already optional and will become mandatory from 14 th January 2019.
  • We strongly recommend all centres start using either our pin based or our fingerprint based digital attendance solution well before that date

Software Activation

  • As part of your transition process each service will have had to activate their ‘software device’ through PRODA. Some of you will have had to do this more than once because their activation key expired.

  • Unfortunately all activations expire within 6 months and a new activation code must be generated each time.