The Exceptional Circumstance Supplementary Payment is available for providers/services who need a ‘top up’ to the Early Childhood Education and Care Package payment (base relief payment) the provider/service is already getting through the Early Childhood Education and Care Relief Package, and is intended to ensure that providers and services remain viable during the COVID-19 pandemic.

A video to help you complete the supplementary payment form, can be found here, scroll down to the heading Early Childhood Education and Care Relief Package–Exceptional Circumstance Supplementary Payment

More Information can be found here

A provider/service will need to complete an online form, which can be found (about halfway down) when you open the word document in the above link.

The form will require the applicant to provide supporting reasons and evidence with their application, outlining the need for a higher payment amount. For example, a service may require a higher level of support because the reference period did not accurately reflect typical service provision, because a service has taken on new enrolments since then, or because a service is providing care for longer hours than those shown in the reference period.

The reference period is weeks ending 23rd Feb 2020 and 1st march 2020.

Will Exceptional Circumstance Supplementary Payments be backdated?

Taken from an email sent from, dated 29th May

Exceptional Circumstance Supplementary Payments based on an increase in demand will be backdated to the beginning of a relevant four-week period. The first four-week period commenced on 6 April 2020.

The four-week periods are:

  • Period 1 – 6 April 2020 to 3 May 2020
  • Period 2 – 4 May 2020 to 31 May 2020
  • Period 3 – 1 June 2020 to 28 June 2020.

The following Exceptional Circumstance Supplementary Payments will be backdated until the commencement of the Relief Package on 6 April 2020:

  • to support providers that are operated by non-government schools and large charities/not-for-profit organisations that are not eligible for JobKeeper Payment
  • to providers of Family Day Care and In Home Care services, on behalf of their (sole trader contractor) educators who are not eligible for the JobKeeper Payment.

Exceptional Circumstance Supplementary Payments made to services who have more than 30 per cent of full-time equivalent employees who are ineligible for JobKeeper will be backdated to 18 May 2020.

Reports in SC Analytics to help you

SmartCentral’s ECEC Supplementary Dashboard, collates data typically required to demonstrate change of circumstances, to justify an application for ECEC supplementary payments.

Select the service, week you want and choose type (all, hrs or absences)

Extarcts -> Analytics -> ECEC Supplementary Dashboard

It can be exported as pdf ‘report per page’.


The Department of Education, Skills and Employment has said that services should first determine their eligibility for JobKeeper payments, and initiate an application. In order to determine eligibility, the Department posed the following questions:

  • Is the provider/service a sole trader, or do they employ staff?
  • Do they have an ABN?
  • Are parent fees and Child Care Subsidy the sole source of normal revenue?
  • Do you have revenue from other sources? OR
  • Has the overall revenue across all the parts of the enterprise fallen by at least 30 per cent?

If the answer to these questions is yes, the provider/service is likely to be eligible to apply for the JobKeeper Payment. In the event that a service is eligible for JobKeeper Payment, the applicant will need to consider how many employees are present who are not short term casuals, and multiply that by $1,500 per fortnight per employee.

Completing the Exceptional Circumstance Supplementary Payment Form

The form will ask the provider/service to provide information about how many children are being cared for and will also ask for details such as:

  • What is your provider ID, service ID and Customer Reference Number (CRN)?
  • Are you a person with management and control?
  • What is your PRODA ID?
  • Has your service closed due to COVID-19?

Once the form has been completed, it will be considered by the Department, who will take into account:

  • whether the provider/service is eligible for JobKeeper Payment – if a service is eligible, this wage subsidy must be passed on to eligible workers (and will be backdated to 30 March 2020);
  • how many children the service is providing care for and how often;
  • the number of children actually attending the provider/service; and,
  • the hours of care being provided.

If the provider/service is caring for the same number or more children than during the reference period, this would be relevant to the department in considering whether supplementary payment should be made.

If approved, supplementary payment will be added to the base relief payment. This is paid in the following week after approval. Separately, a supplementary top up payment, covering any period between when the application was received and the decision made, will be paid.

Section 9

The department is expecting up to date information.

9.1 Number of distinct children regularly being cared for = current enrolled children that would ordinarily be attending the service had COVID-19 not impacted you. Any children who have exited should be excluded.

Note this is not the FTE children, it is the head count (112 if that is the actual number of currently enrolled children)

Note: The weekly attendance TAB will provide attendance numbers. A permanent booking will create an attendance, for those attending and those absent. A casual attendance will also add an attendance to the weekly attendance TAB and numbers.

9.2 Calculate as if you were submitting CCS claims for a fortnight. Sum of attendance hours of each child used in question above (9.1) for a fortnight. Use actual number of children currently attending the service

You can get these numbers from the utilisation report, but first need to “finalise” your attendances, to ensure the data is up to date.

SmartCentral’s help on how to finalise attendances (instead of submitting) can be found here

The utilisation report is found under Extracts -> Reports -> Utilisation Report and is updated within a minute of selecting the finalise button.

The date range must start on the Monday of the fortnight you want, to the relevant Sunday.

9.3: SmartCentral doesn’t have the number of essential workers, vulnerable children, others. Unless you have these answers in your online application’s custom questions.

Extracts -> Analytics -> Supplementary Questions contains the analytics for number of parents who responded to a custom question and you can drill down to find more information per parent.

The Analytic Extract Reports are updated weekly (Sat 9pm) and therefore do not contain any data from the current week.

What tips are there for completing the Exceptional Circumstance Supplementary Payment application?

Within the first four weeks of operation of the Relief Package, services can only be assessed as eligible for a supplementary payment once. After the first four weeks, arrangements will be reviewed and any changes will be communicated to providers. Where a service’s application is rejected due to inaccurate or incomplete information the service can reapply within the four weeks. Services are encouraged to read the supporting information and the examples provided at relevant questions when completing an application.

If your application is inaccurate or incomplete it will be rejected and you will need to reapply to be considered for a supplementary relief payment.

Common reasons for rejection include:

Invalid applications

Where there are errors in critical identification or registration details the department is unable to process the application. Invalid applications will be rejected and services will need to reapply to be considered for a supplementary payment.

Common errors include:

  • Provider Customer Reference Number (CRN) and Service CRN used are the same, are not linked OR are entered incorrectly.
  • PRODA ID used does not belong to the person completing the application OR has been entered incorrectly. The PRODA ID must be the ID of the person with management and control who is completing the application.
  • Business or service registration IDs used have not been able to be verified.

Insufficient evidence

Applications that do not include enough evidence to support the claim will not be approved and services will need to reapply to be considered for a supplementary payment.

Common errors include:

  • Not attaching evidence; evidence that is not linked to attendance; evidence that is not linked to hours of care provided in current period; evidence is about future demand not current hours of care; or claims for more children attending than are currently enrolled at a service.
  • All services must continue to record attendance for the children in their care. If a service is doing this through their third party software, the reports from this software can be used as evidence. This would show the enrolment IDs, attended hours and session hours.
  • When preparing supporting documents, personal information including names and dates of birth must be redacted. Multiple attachments can be provided in a zip file.

Incorrect information

Where a service finds they have made a mistake on an application after it has been submitted, this cannot be corrected without submitting a new application. Corrections lodged via email cannot be considered.

Common errors include:

  • Current number of children entered as a fortnightly figure rather than weekly.
  • Current number of children taken from enrolment numbers not attendances.
  • Current hours of care reflected as weekly figures rather than fortnightly.
  • Current hours of care reflected as the difference between previous and current hours rather than total new hours of care.