This has been turned on by default for all centres from 5th April 2020.

To reduce the number of touches at sign in / out SmartCentral has introduced contactless sign in.

This allows parents and authorised contacts to log in/out, via their own phone, but with added security to ensure it is done in centre. (ie. it won’t work if you are in your car, in the carpark.)

If your centre has this function turned on the process is very simple :

The digital sign in screen displays a unique sign in code that changes daily.

Parents and Authorised Contacts log into SmartCentral through their portal account on their phone:

  • The parent / contact will be able to select the child to sign in.
  • They must provide any requested information (eg parent/carer, departure time) depending on the options enabled for the centre
  • they enter the Service’s daily service code, visible on the daily roll (Parent’s digital attendance sheet on the service’s tablet)
  • click submit
  • Note: a child can be marked absent from home, without the sign in code

Done!

Signing out follows the same process.

Parents can sign in/out from their phones, at the same time as other parents or staff.

Disabling Contactless Sign In

Go to account -> Setup Org -> Scroll down to the Digital Attendance section. Tick the box to disable the function.

Other Contacts

We DO NOT recomend sharing logins and that’s not needed since Authorised Contacts now automatically get (limited access) Portal Accounts created. A contact’s account only has access to sign in / out the child they are authorised to, they don’t have access to other information like balances, statements or bookings.

Troubleshooting

Parent 1 : Once logged in you will see your children in the “Sign In /Out” section, above their enrolments.

Parent 2 & authorised contacts: Once logged in you will see the, children you are authorised to collect, in the “Sign In /Out” section.

If You Can’t See the Sign In/Out Childrens section

Parent 1: Some parents are telling staff “I log in, I choose my child’s name and then it takes them to the page that has all our PIN numbers

If Parent 1 is taken to the page of PINs, post selecting your child’s name, then you selected your child’s name from the enrolment section. There should be a “Sign In/Out Children” section above enrolments on the main home page.

If you cannot see the “Sign In/Out Children section”;

  • Service to check if contactless is disabled (Accounts -> Setup Org). If a centre has disabled contactless no emails are sent or links made
  • Service to check if children are on the rolls for today and parent/carer is authorised to collect the children.
  • Parents to check;
    • You are authorised to collect these children
    • your mobile has the latest technology (operating system and internet browsing apps up to date). You may have to update the operating system and/or update your apps.
    • you are using firefox, chrome or safari to browse the internet. Firefox and Chrome can be downloaded for free, safari comes with all things Apple.
    • Your internet signal is strong

Can’t enter the Sign In/Out code

If you have selected the child, and you are trying to enter today’s code and are not able to, check you have first ticked “Confirm” and entered any other data requested.

What Email address are you using to login?

Ask the service to check that the email address Parents/carers are logging into the portal with, are the same as those stored in the relevant email fields in SmartCentral (linked to the child).

If a Parent 1 email address is changed you need to select “create user account” to link the new email to the child.

If Parent 2 or an authorised contact is changed, they should automatically receive an invite to the portal with the new email address, provided Contactless is not disabled in Accounts -> Setup Org.

Previous email addresses used, will still be retained, but will no longer show the “Contactless Sign In/Out Children” section.

Further Support

if both staff & parents have checked all of the above and still can’t see the Sign In/out Children’s section on the parent/carer’s device, please provide;

  • screenshots of what you do see
  • your device make & model,
  • your login email address and
  • password to support (support@smartfees.com.au), so our support & development teams can trouble shoot it further.