In some phones you have to turn the option on (to scan a QR code)
“If your iPhone won’t scan a QR code, here are a few possible reasons why:
“If your Samsung Galaxy won’t scan a QR code, you can switch on QR the code reader by :
Parent 1: Some parents are telling staff “I log in, I choose my child’s name and then it takes them to the page that has all our PIN numbers
If Parent 1 is taken to the page of PINs, after selecting your child’s name, then you selected your child’s name from the enrolment section. There should be a “Sign In/Out Children” section above enrolments on the main home page.
If you cannot see the “Sign In / Out Children section”;
If you have selected the child, and you are trying to enter today’s code and are not able to, check you have first ticked “Confirm” and entered any other data requested.
Ask the service to check that the email address Parents/carers are logging into the portal with, are the same as those stored in the relevant email fields in SmartCentral (linked to the child).
If a Parent 1 email address is changed you need to select “create user account” to link the new email to the child.
If Parent 2 or an authorised contact is changed, they should automatically receive an invite to the portal with the new email address, provided Contactless is not disabled in Accounts -> Setup Org.
Previous email addresses used, will still be retained, but will no longer show the “Contactless Sign In/Out Children” section.
if both staff & parents have checked all of the above and still can’t see the Sign In/out Children’s section on the parent/carer’s device, please provide;