Frequently Asked Questions

What things can I do as a parent or guardian in SmartCentral ?

SmartCentral provides you online access to your service to apply for enrolment; enter or update your and your child’s details; check enrolment status; review transaction balance and download statements.

You have the convenience of entering this information securely online in your own time and being able to track the progress of any enrolment applications.

How do I access this new portal ?

You can access it with the following link:

Otherwise your service can provide you with a service specific link to create your own account. They may have already created an account for you and sent you details if your email address is on file.

Look for an email from . You may find it in your spam filter . If you do, mark it as ‘not spam’ so you will receive all notifications from our site.

I have a SmartCentral account but I can’t access my child care service or some features are missing

Contact us at support to let us know which child care service or feature is missing. If your service isn’t already registered we will contact them and invite them to join. Either way we will keep you informed of progress on your request.

When I use the PAY option why am I switched to another site? Are my card details secure?

We take security of your details very seriously. In fact to ensure your card details are kept confidential and only handled on a ‘need to know basis’, the full card details you enter are never visible in the clear to any party.

We direct you to our payment gateway provider ChildCare EasyPay (CEP). CEP processes your card details through their PCIDSS compliant payment system and notify us if the payment completes successfully. When your payment appears on your card statement it will have the processor’s name in the description “CHILDCARE PAYMENT CEP AUS BALMAIN”.

I’m not receiving email notifications or statements. What can I do ?

The first thing to do is to confirm with your service that the email address they have on file is current. Secondly check your spam / junk folder for emails from and mark any as ‘not spam’.

Next add to your email contacts list.

Finally you can send an email to with ‘Email Test’ in the subject line and cc the email to and we can investigate the issue. Let us know the results of the previous steps.

Something is not working the way I expected. What do I do ?

Check with your service to make sure you have the correct email address on file.

Check what Browser you are on. SmartCentral is compatible with Chrome and Firefox, both can be downloaded for free.

If that is ok, let us know at support.

Why do I get a statement if my fees are up to date?

A statement is produce for all parents with an active enrolment as a means of providing information on your account.

I have logged on to the parent Portal for the first time and an incomplete application is in the Applications TAB.

Within the Applications TAB :

  • Select view/edit on the Incomplete application
  • Select edit
  • You will see down the left hand side, links to various sections of the application; Parent, Child, Parent 2, Booking, etc
  • Review each section and update and/or add the relevant details to your application
  • When all sections (on the left hand side) have done beside them, all mandatory fields have been completed and you are ready to review your application and submit it to the centre.
I need to update the information on a previously submitted application. How do I do this?

If your application has been approved and you wish to request a change, Eg. add new emergency contacts, or update my immunisation statement:

  • start a new application for the same service
  • Select your child from the drop down box
  • copy across the information submitted in a previous application using the Copy function
  • make any changes and
  • review
  • submit your changes.
My centre is using Digital Sign In. I have submitted my application but I can’t see my PIN yet.

Your PIN is your digital signature. It is assigned to you when your application is approved and the enrolment is created. Once this happens you will be able to retrieve your PIN and the PIN for any ‘approved to collect’ nominees through the parent portal.

I thought I would be able to make holiday bookings through SmartCentral but I can’t see that option.

If your centre runs holiday programs (eg Vacation Care) they can make program bookings available through SmartCentral.

Typically holiday program bookings are opened around 6 weeks before the holiday period starts but it is up to the individual centre. The program only becomes visible to parents once the centre opens it for bookings.

I need more information about the new Child Care Subsidy

We have collated a list of resources for families specifically related to the Child Care Subsidy here.