SmartCentral provides you online access to your service to apply for enrolment; enter or update your and your child’s details; check enrolment status; review transaction balance and download statements.
You have the convenience of entering this information securely online in your own time and being able to track the progress of any enrolment applications.
If your service has already upgraded to SmartCentral Version 2.0 you can access it with the following link: https://www.smartcentral.net/v2/
If you were an existing SmartCentral V1 parent or guardian your account will have automatically been migrated for you provided your child care service had your email address on file. If that is the case you can log in to SmartCentral with that email address and password.
Otherwise your service can provide you with a service specific link to create your own account. They may have already created an account for you and sent you details if your email address is on file.
Look for an email from email@example.com . You may find it in your spam filter . If you do, mark it as ‘not spam’ so you will receive all notifications from our site.
Contact us at support to let us know which child care service or feature is missing. If your service isn’t already registered we will contact them and invite them to join. Either way we will keep you informed of progress on your request.
We take security of your details very seriously. In fact to ensure your card details are kept confidential and only handled on a ‘need to know basis’, the full card details you enter are never visible in the clear to any party.
We direct you to our payment gateway provider ChildCare EasyPay (CEP). CEP processes your card details through their PCIDSS compliant payment system and notify us if the payment completes successfully. When your payment appears on your card statement it will have the processor’s name in the description “CHILDCARE PAYMENT CEP AUS BALMAIN”.
The first thing to do is to confirm with your service that the email address they have on file is current. Secondly check your spam / junk folder for emails from firstname.lastname@example.org and mark any as ‘not spam’.
Next add email@example.com to your email contacts list.
Finally you can send an email to firstname.lastname@example.org with ‘Email Test’ in the subject line and cc the email to email@example.com and we can investigate the issue. Let us know the results of the previous steps.
Check with your service to make sure you have the correct email address on file.
Check what Browser you are on. SmartCentral is compatible with Chrome and Firefox, both can be downloaded for free.
If that is ok, let us know at support.
A statement is produce for all parents with an active enrolment as a means of providing information on your account.
Within the Applications TAB :
If your application has been approved and you wish to request a change:
Your PIN is your digital signature. It is assigned to you when your application is approved and the enrolment is created. Once this happens you will be able to retrieve your PIN and the PIN for any ‘approved to collect’ nominees through the parent portal.
If your centre runs holiday programs (eg Vacation Care) they can make program bookings available through SmartCentral.
Typically holiday program bookings are opened around 6 weeks before the holiday period starts but it is up to the individual centre. The program only becomes visible to parents once the centre opens it for bookings.