Welcome to the SmartCentral Wiki
How to prepare for EOFY 2022
Live Chat
Recent Changes
- Recent Changes
- Staff Discount
- Scheduling your Weekly Attendances
- Waiving the Parent GAP for all sessions in a weekly attendance
- Waiving the Parent GAP for some sessions in a weekly attendance
- Claiming for absences at the start or end of an enrolment
- Still being compiled - Analytic Reports
- Booked fees
TOP QUESTIONS:
IMPORTANT COVID 19 NOTE: “While services receive payments under the Relief Package, they should not be changing their service offer and/or increasing or adding new administrative fees.”
- Latest Department Fact Sheet
- COVID TAB: CCS payments (& larger payments received)
- COVID 19 - MYOB Adjustments (& other accounting packages) required
- COVID 19 - Applying for Supplementary Payments
- COVID 19 - Finalising (instead of submitting) Attendances
- COVID 19 - ChildCare Funding Options
- COVID 19 - GAP Rules - When can I waive the Parent GAP
- COVID 19 - Absence Rules
- COVID 19 - CC package FAQ
- COVID 19 - Information Sheet
- Ratio Calculator
- My PRODA key is expiring or has expired
- My PRODA key is locked &/or I can’t submit to CCS
INTRODUCTION
The Basics
Billing and Payments
| Send Parent Statements | Process Direct Debits | | Process Manual Payment | Import Payment File | | Managing Bonds | Billing in Advance | | Online Registration for Payments | |
Everything Web
Special Stuff
| Additional Child Care Subsidy | Reporting Absences |
| Family Daycare | Updating fees on mygov |
| Holiday Periods and Closures | CCS Fortnights |
| Parent Group Emails |
Reports and Extracts
Other Common Questions
- CCS Calulations, Subsidy calculator, Session Codes and Capped rates explained
- How to fully refresh SC
- How can parents find their PIN? video tutorial
- Restarting Exited Enrolments
- Why are IS Claims rejecting or only paying a portion of the hrs claimed?
- Why hasn’t this Enrolment moved to ACTIVE?
- Setting Up Digital Sign In video tutorial
- Cancelling or varying Prev year’s Attendances
- Transferring payments from one parent to the other
- Digital CWA Notices
- Formalising an Enrolment
- Preschool Exemption Activity Test
- Capped rate changed from Centre based care to OSHC, correctly or incorrectly
- How do parents confirm their enrolment?
- How Do I swap parents on an enrolment?
- When do families get back paid CCS?
- FAQ for Parents and Guardians
- What to do & say when a parent DISPUTEs their MYGOV enrolment notice
Personalising SmartCentral
SmartCentral has a number of options for you to tailor it to your centres specific needs.
- Branding : upload your logo to appear on statements, web pages and in emails sent by SmartCentral for your centre
- Message templates : control the wording inserted into emails at key communication points; Applications , Re-erolment, Statements , Payment Registration.
- Sessions & Rooms : Define how you will charge for attendance and how you organise the children in your care.
- Feeder Schools : Create your own list to collect information about the child’s school if needed. Use it to sort and group children in rolls.
- Centre Specific Questions : Create additional questions specific to your services that are automatically added to new applications and child profile screens
Other Stuff
More Help - Search Bar
If you cannot find your question on this page - use the SEARCH bar, to find many more help pages. Type in some search words related to your question and all SC’s help pages, with those words, will be returned
Training
Access SmartCentral from your SmartPhone or Tablet
Updating Financial Details to CCMS
Updating Operational Profile to CCMS
Updating Parent Organisation Details to CCMS
