We have been having a few services reactivate their software only to have their PRODA device “locked” a few days later:
https://wiki.smartcentral.net/Reactivating-Connection-to-PRODA is then help to create a device - let me know if you need help
https://www.smartcentral.net/v2/ccs_device_reg/edit. is the screen you need to add your details of the new device.