We have been having a few services reactivate their software only to have their PRODA device “locked” a few days later:

  1. check on PRODA if your device is locked
  2. disable/remove all device names, you will only be able to remove locked devices,
  3. create a new B2B device
  4. Reactivate the software
  5. If the screen comes back blue/green headings - everything is successful.
  6. If the screen has yellow/red error headings, please ask for help in the support chat

https://wiki.smartcentral.net/Reactivating-Connection-to-PRODA is then help to create a device - let me know if you need help

https://www.smartcentral.net/v2/ccs_device_reg/edit. is the screen you need to add your details of the new device.