In order to process direct debits you must first:
For each parent, go to the Direct Debit tab on the parent’s profile and tick the option to enable Direct Debit. You must also set the Direct Debit Parent Reference Number.
Generally you should use the SmartCentral Parent ID displayed in the browser address bar at the end unless your parent references were set up in the CEP portal previously. In this case check with Support for the best way to proceed.
You may also set up the frequency and filter otions for this parent. These will help you separate parents into groups for billing for example if you bill some parents fortnightly and others monthly.
Sign in to the CEP portal and create a parent record, including payment method, for each parent. It is very important to make sure the parent id entered in the CEP portal is exactly the same as the one entered in SmartCentral on the Parent profile Direct Debit page.
Go to Extracts > Direct Debit and click the Add button. On the create payment batch screen select the appropriate date to bill up to and the weeks forward to project if you are billing in advance. You may also restrict the parents to be included in this run by setting the frequency and filter options if you have previously set these up on the parent profiles
You should always make sure that the amount recorded in the system matches the amount that is depositied in your bank account. Even though it is rare it is possible that payments can be rejected well after processing is complete. If this does happen a manual adjustment may be required. Contact Support if there is a discrepancy.
To check a payment run go to Extracts > Direct Debit and download the batch report for the payment run you wish to check. Compare the total Success amount with your bank deposited amount. These should match. Also not any failed transactions and the reason as you may need to take steps to recify.
Any payments that are card based should be finalised next banking day. For direct funds transfer it usualy takes 3 banking days.