SmartCentral sends email to parents in a number of situations:

  1. Sending Statements
  2. Confirming receipt of an online application
  3. Changes to status of an online application
  4. Invite a parent to register for the Parent Portal
  5. Request a parent to set up their direct debit

When emails are sent to parents from SmartCentral they come from however the ‘reply to’ address will be the service’s email address as set up on the Edit Service page.

Should a parent hit ‘Reply’ to one of these emails the email address it comes back to is the service email address.


If parents are associated with multiple services, the system will pick one service’s email address.