IS Claims must be submitted on the same day or after the relevant attendance is submitted.
The CCMS IS Claims processing job runs in the small hours of the morning and goes looking for the related processed attendance. The IS Claim will be rejected if the CCMS job doesn’t find its related attendance.
Under the relevant Service, click CCS.
Then select the IS Cases TAB.
An IS Case will only appear if SmartCentral detects an IS Case associated with that service.
Select the latest IS Case (review dates will tell you latest one) by clicking on the ISCaseId.
Once in the relevant IS Case, click on the Case Claims tab.
If there are any existing IS Claims, they will be listed similarly to the attendances list, with a blank status field (not yet submitted) or a status field of Submitted or Processed.
To create an IS Claim, click on Case Claim: