Process-Direct-Debits.md
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-## First Time Setup
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+### First Time Setup
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In order to process direct debits you must first:
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2. Activate your parents on the **Childcare EasyPay** portal
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- Sign in to the CEP portal and create a parent record, including payment method, for each parent. It is very important to make sure the parent id entered in the CEP portal is exactly the same as the one entered in **SmartCentral** on the Parent profile **Direct Debit** page.
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+ Sign in to the CEP portal and create a parent record, including payment method, for each parent. It is very important to make sure the parent id entered in the CEP portal is exactly the same as the one entered in **SmartCentral** on the Parent profile **Direct Debit** page.
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+### Creating a payment run
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+### Checking a payment run
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+You should always make sure that the amount recorded in the system matches the amount that is depositied in your bank account. Even though it is rare it is possible that payments can be rejected well after processing is complete. If this does happen a manual adjustment may be required. Contact **Support** if there is a discrepancy.
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+To check a payment run go to **Extracts > Direct Debit** and download the batch report for the payment run you wish to check. Compare the total **Success** amount with your bank deposited amount. These should match. Also not any failed transactions and the reason as you may need to take steps to recify.
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+Any payments that are card based should be finalised next banking day. For direct funds transfer it usualy takes 3 banking days.