Concepts.md
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#### Roles
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-Web links
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+Roles are the mechanism within SmartCentral that is used to control who can access what information.
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-Using Bookmarks & Tabs
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+They fall into 3 braod categories :
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-Saving Changes
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+1. Public / Parents - This is the starting point for new accounts. It only provides access to the person's own information (eg applications) or published information (eg service web profile).
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+2. Staff / Educator - In addition to your own information you also have access to details about the children.
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+3. Admin / Delegated Admin / Authorised Person - You have access to all information in SmartCentral and increasing levels of authority to submit information to CCMS on behalf of the service.
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+Roles are explained in detail [here](Roles).
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+#### Web links
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+As a 100% web based application, SmartCentral uses web links extensively for moving around inside the application (navigation). You will recognise these clickable links as they are all coloured light blue.
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+Every page of information in SmartCentral is referenced by a web link and these links can be referenced from outside the application.
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+For example you can copy and paste the page URL into an email and send it. This is a great shortcut for sending information to another person. Only someone able to login and access the information will be able to open the link.
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+![Web Links](/uploads/weblink1.PNG)
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+This applies to any information you can see on screen eg an individual parent or child record , a booking , application form or statement.
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+In addition to pasting web links you can also choose to open them in a new tab so you can retain access to the current page and flip quickly back and forth. If you have a larger screen you may find it useful to open them in a separate window to compare information side by side.
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+![Split Screen](/uploads/splitscreen.PNG)
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+Individual pages can also be bookmarked so that you can create a peronalised menu of frequently accessed pages.
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+#### Saving Changes
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+Information edited on screen is only updated to the database when the **Save** button on that screen is clicked. If you leave that screen without clicking save any changes will be dropped.
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