Formalise-an-Enrolment.md
... ...
@@ -1,17 +1,15 @@
1
-Occasionally (or perhaps often) you will start an enrolment before the parent has supplied CRN details. In this instance you will initially create the enrolment **Informal**. At some future point the parent may eventually supply the (correct) CRN details and its time to **Formalise** the enrolment.
1
+Occasionally (or perhaps often) you will start an enrolment before the parent has supplied CRN details.
2
+
3
+In this instance you should start the enrolment as a CWA enrolment type anyway. At some future point the parent may eventually supply the (correct) CRN details and its time to **Formalise** the enrolment. The term is a hold over from CCMS but it fits the bill.
2 4
3 5
If all other details had been supplied correctly, when the enrolment was first created, this is a simple process.
4 6
5
-To complete this task you must be an **Authorised User** or have **Delegated* authority.
7
+To complete this task you must be an **Admin**.
6 8
7
-1. Open the enrolment
8
-2. Click **Formalise in DSS**
9
-3. Add the CRN details if needed
10
-4. If relevant select the **Child Indigenous Status**, **Special Needs** and/or the **Disability** fields
11
-5. Select **JFA eligibility details request** if the parent has presented a JFA eligibility notice
12
-6. Select **Request Enrolment Advance** if you wish to claim an enrolment advance for this enrolment.
13
- **NOTE** : Enrolment Advances are being withdrawn from 1st July 2017. You will not be able to claim advances from that date and existing advances will be recovered progressively.
14
-7. Click **Save** , the formalisation request will be submitted to CCMS
9
+1. Edit the parent record and add the CRN
10
+2. Edit the child record and add the CRN
11
+3. Open the enrolment record and click **Edit** then **Save**.
12
+4. The updated enrolment information will be sent to CCS and the parent will then need to confirm the enrolment in MyGov.
15 13
16 14
17 15
#### What could go wrong ?
... ...
@@ -22,8 +20,6 @@ Make sure you have a legible copy of the letter from Department to the parent wi
22 20
23 21
The details recorded in SmartCentral, and submitted to DSS on the enrolment, must match exactly what Centrelink has on file.
24 22
25
-Another reason for a **Child Details Not Found** error, is the parent may have their child's CRN but may not have registered for that type of Care. Eg. The child may have a formal enrolment for ASC (after school care) but has not registered for VAC (vacation) care.
26 23
27
-Particularly important is the parent and child date of birth. If these are wrong you must update the informal enrolment first and then formalise.
28 24
29
-If the error is **Eligibility Details Not Found, Incorrect or Invalid**, then the parent on the Informal enrolment, is not the parent registered for that type of care, for that child, at Centrelink. Check the letter for the registered parent and add them.
... ...
\ No newline at end of file
0
+If the error is **Eligibility Details Not Found, Incorrect or Invalid**, then the parent details you have been provided are not the details of the parent registered at Centrelink. Check the letter for the registered parent and add them.
... ...
\ No newline at end of file