Send-Parent-Statements.md
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## Sending an Individual Statement
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+See below for bulk send of statements
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You can send an individual parent a statement, regardless of their activity or filter settings, by accessing the **Statements** tab within the relevant parent's profile.
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<img src="/uploads/IndividualStatement.png"/>
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When the details are correct click **Confirm**.
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-A bulk lot of statements will be generated, the parents will be emailed a link to download the statement if they have an email address on file and the statement will become accessible on the **Statements** tab.
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+A bulk lot of statements will be generated.
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+Those parents with a balance and an email address on file, will be emailed a link to download the statement and the statement will become accessible on the **Statements** tab and on the parent's portal.
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+Those parents with zero balance, zero activity in the date range and with an email address on file, will still be included in the bulk statement run for 4 months past their enrolment end date. However these parents will **not be emailed** their statement - the statement will show **false** beside their name in the **Emailed?** column. A zero balance statement will become accessible on the **Statements** tab and on the parent's portal.
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+Creating $0 balance statements for exited families is to accommodate late CCS adjustments, which might come after 12 weeks of exit. If balances rise above zero, the exited parent will receive an invoice (if it's within 4 months of the enrolment exiting)
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-If all parents have an email the message 'Nothing to Generate' will appear, if not you will see Sent/Unsent figures eg. 86/90, you can then **generate** and **download** the (example) four statements for parents without emails.
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+If all parents have an email address and there are no exited parents not being sent their statement, the message 'Nothing to Generate' will appear. If one or more parents are not sent their invoice, you will see Sent/Unsent figures eg. 86/90, you can then **generate** and **download** the (example) four statements for parents without emails.
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-Enrolments which have been submitted and have no end date, or the end' date is within the date range will be picked up in the bulk statements run. If CCS has exited an enrolment - no attendances or the enrolment has been exited by arrangement, and the end date is outside this date range, you will have to run an individual statement if the family still owes the service a debt.
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+Enrolments which have been submitted and have no end date, or the end' date is within the date range will be picked up in the bulk statements run. If CCS has exited an enrolment due to no attendances or the enrolment has been exited by arrangement, and the end date is outside this 4 month window, you will have to run an individual statement if the family still owes the service a debt.
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