Submit-IS-Claims.md
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IS Claims must be submitted **48 hrs, or longer, after** the relevant attendance is submitted.
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-The CCMS IS Claims processing job runs in the small hours of the morning and goes looking for the related processed attendance. The IS Claim will be rejected if the CCMS job doesn't find its related attendance.
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+The CCMS IS Claims processing job runs in the small hours of the morning and goes looking for the related processed attendance. The IS Claim will be rejected if the CCMS job doesn't find its related attendance within IS.
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+So the CCS attendance has to be snc'd with IS prior to the IS claim being processed.
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+General rule is submit IS Claim post submitting attendance, min 48 hrs after attendance has been submitted. .
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+Nov 2019 - From CCS: there is a CCS bug, that for some enrolments, attendances are not syncing with IS, and so the service is to create a template with Service ID, Enrolment E# Id , attendance week-ending date, IS Case ID and contact details.
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+Then via email request CCS to sync the attendance with IS. This is if 48 hrs, the IS Claim still rejects.
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+After the attendance is sync'd manually by CCS, wait anotehr 48 hrs, cancel the old rejected IS Claim and create/submit a new IS Claim for the relevant week ending.
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## Finding an IS Case
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