Home changed

-<!-- --- title: -->

-

-### TOP QUESTIONS:

-* [Ratio Calculator](Ratio-Calculator)

-* [My PRODA key is expiring or has expired](https://wiki.smartcentral.net/Reactivating-Connection-to-PRODA)

-* [My PRODA key is locked &/or I can't submit to CCS](https://wiki.smartcentral.net/I-reactivated-my-software-recently-and-now-I-can%27t-submit-to-CCS)

-

-

-### SmartCentral Tabs Explained

-[Services](https://wiki.smartcentral.net/Services)

-

-

-### The Basics

-

-| ---------------------------------------- | ---------------------------------------- |

-| [[Finding Parents and Children ]] | [[Add an Enrolment]] |

-| [[Create a Booking]] | [[Formalise an Enrolment]] |

-| [[Submitting-An-Enrolment-Start-Date]] | [[Update a Daily Roll]] |

-| [[Restarting Exited Enrolments]] | [[Additional Child Care Subsidy]] |

-| [[Submit Weekly Attendances]] | [[Adding a staff member]] |

-| [[Remove a staff member]] | [[Submit IS Claims]] |

-| [[Estimate fees]] | [[Set up Digital Sign In]] |

-| [[Parent-TAGs]] | [[Session-Codes]] |

-

-

-

-### Billing and Payments

-| [[Send Parent Statements]] | [[Process Direct Debits]] |

-| [[Process Manual Payment]] | [[Import Payment File]] |

-| [[Managing Bonds]] | [[Billing in Advance]] |

-| [Online Registration for Payments](DD-Registration) | |

-

-

-

-### Everything Web

-

-

-| [[Set up a web profile]] | [[Invite a Parent to join SmartCentral]] |

-| [[Create a Vacation Program]] | [[Process Online Applications]] |

-| [[Re-enroling]] | [[Changing Email Addresses]] |

-| [Digital CWA](CWA) | [Online Direct Debit Registration](DD-Registration) |

-|[When to use **PULL IN**](Applications PULL IN) | |

-

-### Special Stuff

-

-| [Additional Child Care Subsidy](https://wiki.smartcentral.net/Additional-Child-Care-Subsidy) | [[Reporting Absences]] |

-| [[Family Daycare]] | [[Updating fees on mygov]] |

-| [[Holiday Periods and Closures]] | [[CCS Fortnights]] |

-| [Parent Group Emails](https://wiki.smartcentral.net/Parent-Communications)| |

-* [Staff Discount](https://wiki.smartcentral.net/Staff-Discount)

-* [Scheduling your Weekly Attendances](https://wiki.smartcentral.net/SmartCentral-Schedules)

-* [Waiving the Parent GAP for **all** sessions in a weekly attendance](https://wiki.smartcentral.net/Gap-Fee-Waivers)

-* [Waiving the Parent GAP for **some** sessions in a weekly attendance](https://wiki.smartcentral.net/Manual-Gap-Fee-Waivers)

-* [Claiming for absences at the start or end of an enrolment](/Absences Policy Changes)

-

-* [Booked fees](https://wiki.smartcentral.net/booked-fees)

-

-### Reports and Extracts

-

-[[Financial Reports]]

-

-[MYOB Accounting Exports](/myob)

-

-### Other Common Questions

-* [CCS Calulations, Subsidy calculator, Session Codes and Capped rates explained](https://wiki.smartcentral.net/CCS-Calculations-Explained)

-* [How to fully refresh SC](https://wiki.smartcentral.net/Full-Refresh)

-* [How can parents find their PIN? ***video tutorial***](https://www.youtube.com/watch?v=Y2zE9FRIFkg&list=PLJzSFnbxKlSS-oDxxO9ozUftL_UirqawO&index=2)

-* [Restarting Exited Enrolments](Restarting-Exited-Enrolments)

-* [Why are IS Claims rejecting or only paying a portion of the hrs claimed?](https://wiki.smartcentral.net/Submit-IS-Claims)

-* [Why hasn't this Enrolment moved to ACTIVE?](Enrolments and why they havent moved to PENDIN)

-* [Setting Up Digital Sign In ***video tutorial***](https://www.youtube.com/watch?v=3cCBwbVEfNU&list=PLJzSFnbxKlSS-oDxxO9ozUftL_UirqawO&index=1)

-* [Cancelling or varying Prev year's Attendances](How-do-I-cancel-vary-or-submit-attendances-from-a-previous-financial-year)

-* [Transferring payments from one parent to the other](Transferring-Payments-from-one-parent-to-the-other)

-* [Digital CWA Notices](CWA)

-* [Formalising an Enrolment](Formalise-an-Enrolment)

-* [Preschool Exemption Activity Test](Preschool Exemption Activity Test)

-* [Capped rate changed from Centre based care to OSHC, correctly or incorrectly](https://wiki.smartcentral.net/School-Age-child-attending-ZCDC-service)

-* [How do parents confirm their enrolment?](https://www.humanservices.gov.au/individuals/online-help/centrelink/confirm-your-childs-enrolment-details-child-care-subsidy)

-* [How Do I swap parents on an enrolment?](How-do-I-swap-parents-on-an-Enrolment)

-* [When do families get back paid CCS?](When-is-CCS-BackPaid-to-Parent)

-* [FAQ for Parents and Guardians](FAQ)

-* [What to do & say when a parent DISPUTEs their MYGOV enrolment notice](https://wiki.smartcentral.net/What-to-say-when-a-parent-DISPUTEs-their-MYGOV-enrolment-notice)

-*

-* [Still being compiled - Analytic Reports](https://wiki.smartcentral.net/Analytics)

-*

-### Personalising SmartCentral

-

-**SmartCentral** has a number of options for you to tailor it to your centres specific needs.

-

-* Branding : upload your logo to appear on statements, web pages and in emails sent by SmartCentral for your centre

-* Message templates : control the wording inserted into emails at key communication points; Applications , Re-erolment, Statements , Payment Registration.

-* Sessions & Rooms : Define how you will charge for attendance and how you organise the children in your care.

-* Feeder Schools : Create your own list to collect information about the child's school if needed. Use it to sort and group children in rolls.

-* [[Custom Questions]] : Create additional questions specific to your services that are automatically added to new applications and child profile screens

-

-

-### Other Stuff

-* [CHECK YOUR ACTIVATION](https://www.smartcentral.net/v2/ccs_device_reg)

-* [CCS Impacts](CCS 2018)

-* [[FAQ for Staff]]

-

-###Training

-[SmartCentral Fundamentals](Training)

-

-[[Access SmartCentral from your SmartPhone or Tablet]]

-

-[[Submit vacancies to CCMS]]

-

-[[Updating Financial Details to CCMS]]

-

-[[Updating Operational Profile to CCMS]]

-

-[[Updating Parent Organisation Details to CCMS]]

-

-[[Direct Debit Registration]]

-

-[[SmartCentral Emails]]

-

-[[Editing Tips]]

-

-[[Troubleshooting]]

-

-[[Access SC1]]

-

-[How to access Live Chat](Live-Chat)

-

-

-New Pages in Progress

-

-[Captures](https://wiki.smartcentral.net/Captures)

-

-[Parent App](https://wiki.smartcentral.net/Parent-App)

-