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<!-- --- title: --> ### TOP QUESTIONS: * [Ratio Calculator](Ratio-Calculator) * [My PRODA key is expiring or has expired](https://wiki.smartcentral.net/Reactivating-Connection-to-PRODA) * [My PRODA key is locked &/or I can't submit to CCS](https://wiki.smartcentral.net/I-reactivated-my-software-recently-and-now-I-can%27t-submit-to-CCS) ### SmartCentral Tabs Explained [Services](https://wiki.smartcentral.net/Services) ### The Basics | ---------------------------------------- | ---------------------------------------- | | [[Finding-Parents-and-Children ]] | [[Add-an-Enrolment]] | | [[Create-a-Booking]] | [[Formalise-an-Enrolment]] | | [[Submitting-An-Enrolment-Start-Date]] | [[Update-a-Daily-Roll]] | | [[Restarting-Exited-Enrolments]] | [[Additional-Child-Care-Subsidy]] | | [[Submit-Weekly-Attendances]] | [[Adding-a-staff-member]] | | [[Remove-a-staff-member]] | [[Submit-IS-Claims]] | | [[Estimate-fees]] | [[Set-up-Digital-Sign-In]] | | [[Parent-TAGs]] | [[Session-Codes]] | ### Billing and Payments | [[Send-Parent-Statements]] | [[Process-Direct-Debits]] | | [[Process-Manual-Payment]] | [[Import-Payment-File]] | | [[Managing-Bonds]] | [[Billing-in-Advance]] | | [Online Registration for Payments](DD-Registration) | | ### Everything Web | [[Set-up-a-web-profile]] | [[Invite-a-Parent-to-join-SmartCentral]] | | [[Create-a-Vacation-Program]] | [[Process-Online-Applications]] | | [[Re-enroling]] | [[Changing-Email-Addresses]] | | [Digital CWA](CWA) | [Online Direct Debit Registration](DD-Registration) | |[When to use **PULL IN**](Applications PULL IN) | | ### Special Stuff | [Additional Child Care Subsidy](https://wiki.smartcentral.net/Additional-Child-Care-Subsidy) | [[Reporting-Absences]] | | [[Family-Daycare]] | [[Updating-fees-on-mygov]] | | [[Holiday-Periods-and-Closures]] | [[CCS-Fortnights]] | | [Parent Group Emails](https://wiki.smartcentral.net/Parent-Communications)| | * [Staff Discount](https://wiki.smartcentral.net/Staff-Discount) * [Scheduling your Weekly Attendances](https://wiki.smartcentral.net/SmartCentral-Schedules) * [Waiving the Parent GAP for **all** sessions in a weekly attendance](https://wiki.smartcentral.net/Gap-Fee-Waivers) * [Waiving the Parent GAP for **some** sessions in a weekly attendance](https://wiki.smartcentral.net/Manual-Gap-Fee-Waivers) * [Claiming for absences at the start or end of an enrolment](/Absences Policy Changes) * [Booked fees](https://wiki.smartcentral.net/booked-fees) ### Reports and Extracts [[Financial-Reports]] [MYOB Accounting Exports](/myob) ### Other Common Questions * [CCS Calulations, Subsidy calculator, Session Codes and Capped rates explained](https://wiki.smartcentral.net/CCS-Calculations-Explained) * [How to fully refresh SC](https://wiki.smartcentral.net/Full-Refresh) * [How can parents find their PIN? ***video tutorial***](https://www.youtube.com/watch?v=Y2zE9FRIFkg&list=PLJzSFnbxKlSS-oDxxO9ozUftL_UirqawO&index=2) * [Restarting Exited Enrolments](Restarting-Exited-Enrolments) * [Why are IS Claims rejecting or only paying a portion of the hrs claimed?](https://wiki.smartcentral.net/Submit-IS-Claims) * [Why hasn't this Enrolment moved to ACTIVE?](Enrolments and why they havent moved to PENDIN) * [Setting Up Digital Sign In ***video tutorial***](https://www.youtube.com/watch?v=3cCBwbVEfNU&list=PLJzSFnbxKlSS-oDxxO9ozUftL_UirqawO&index=1) * [Cancelling or varying Prev year's Attendances](How-do-I-cancel-vary-or-submit-attendances-from-a-previous-financial-year) * [Transferring payments from one parent to the other](Transferring-Payments-from-one-parent-to-the-other) * [Digital CWA Notices](CWA) * [Formalising an Enrolment](Formalise-an-Enrolment) * [Preschool Exemption Activity Test](Preschool Exemption Activity Test) * [Capped rate changed from Centre based care to OSHC, correctly or incorrectly](https://wiki.smartcentral.net/School-Age-child-attending-ZCDC-service) * [How do parents confirm their enrolment?](https://www.humanservices.gov.au/individuals/online-help/centrelink/confirm-your-childs-enrolment-details-child-care-subsidy) * [How Do I swap parents on an enrolment?](How-do-I-swap-parents-on-an-Enrolment) * [When do families get back paid CCS?](When-is-CCS-BackPaid-to-Parent) * [FAQ for Parents and Guardians](FAQ) * [What to do & say when a parent DISPUTEs their MYGOV enrolment notice](https://wiki.smartcentral.net/What-to-say-when-a-parent-DISPUTEs-their-MYGOV-enrolment-notice) * * [Still being compiled - Analytic Reports](https://wiki.smartcentral.net/Analytics) * ### Personalising SmartCentral **SmartCentral** has a number of options for you to tailor it to your centres specific needs. * Branding : upload your logo to appear on statements, web pages and in emails sent by SmartCentral for your centre * Message templates : control the wording inserted into emails at key communication points; Applications , Re-erolment, Statements , Payment Registration. * Sessions & Rooms : Define how you will charge for attendance and how you organise the children in your care. * Feeder Schools : Create your own list to collect information about the child's school if needed. Use it to sort and group children in rolls. * [[Custom-Questions]] : Create additional questions specific to your services that are automatically added to new applications and child profile screens ### Other Stuff * [CHECK YOUR ACTIVATION](https://www.smartcentral.net/v2/ccs_device_reg) * [CCS Impacts](CCS 2018) * [[FAQ-for-Staff]] ###Training [SmartCentral Fundamentals](Training) [[Access-SmartCentral-from-your-SmartPhone-or-Tablet]] [[Submit-vacancies-to-CCMS]] [[Updating-Financial-Details-to-CCMS]] [[Updating-Operational-Profile-to-CCMS]] [[Updating-Parent-Organisation-Details-to-CCMS]] [[Direct-Debit-Registration]] [[SmartCentral-Emails]] [[Editing-Tips]] [[Troubleshooting]] [[Access-SC1]] [How to access Live Chat](Live-Chat) New Pages in Progress [Captures](https://wiki.smartcentral.net/Captures.md) [Parent App](https://wiki.smartcentral.net/Parent-App)
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