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### Accessing Live Chat SmartCentral has introduced a live chat system for centre admins to streamline support activity and improve the customer support experience. If you are logged in with a centre admin account you will find the chat icon in the bottom right corner of your browser window when you are on a SmartCentral page. To access live chat and online FAQs just click on the chat icon.  ### Troubleshooting Access Some centres with tightly controlled network access may encounter issues accessing live chat if our chat server and related components are not allowed through their organisation's firewall. If this is an issue provide the below list to your IT team to allow the URLs access. [[https://support.freshchat.com/support/solutions/articles/238233-list-of-domains-to-whitelist-to-start-using-freshchat]]
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