# Welcome to the SmartCentral Wiki
How to access Live Chat
TOP QUESTIONS THIS MONTH :
- Recent Changes
- New Fee Projection & Improved Period Close
- Why are IS Claims rejecting or only paying a portion of the hrs claimed?
- Ratio Calculator
- My PRODA key is expiring
- Live Chat with support
- Why hasn’t this Enrolment moved to PENDIN?
- How Do I swap parents on an enrolment?
- Canceling or varying Prev year’s Attendances
- When do families get back paid CCS?
- Setting Up Digital Sign In video tutorial
- How can parents find their PIN? video tutorial
- Restarting Exited Enrolments
- FAQ for Parents and Guardians
- Digital CWA Notices
- Managing Holiday Closures
- Formalising an Enrolment
- Preschool Exemption Activity Test
- How do parents confirm their enrolment?
- When to use PULL IN on application lists
- Parent Tags: How to group families for Re-enrolments, Sending PINS, Invoices & DD extracts
Recent Changes
Introduction
The Basics
Billing and Payments
Send Parent Statements | Process Direct Debits |
Process Manual Payment | Import Payment File |
Managing Bonds | Billing in Advance |
Online Registration for Payments |
Everything Web
Set up a web profile | Invite a Parent to join SmartCentral |
Create a Vacation Program | Process Online Applications |
Re-enroling | Changing Email Addresses |
Digital CWA | Online Direct Debit Registration |
Special Stuff
Additional Child Care Subsidy | Reporting Absences |
Family Daycare | Updating fees on mygov |
Holiday Periods and Closures | CCS Fortnights |
Reports and Extracts
Personalising SmartCentral
SmartCentral has a number of options for you to tailor it to your centres specific needs.
- Branding : upload your logo to appear on statements, web pages and in emails sent by SmartCentral for your centre
- Message templates : control the wording inserted into emails at key communication points; Applications , Re-erolment, Statements , Payment Registration.
- Sessions & Rooms : Define how you will charge for attendance and how you organise the children in your care.
- Feeder Schools : Create your own list to collect information about the child’s school if needed. Use it to sort and group children in rolls.
- Centre Specific Questions : Create additional questions specific to your services that are automatically added to new applications and child profile screens
Other Stuff
Access SmartCentral from your SmartPhone or Tablet
Updating Financial Details to CCMS
Updating Operational Profile to CCMS