# Welcome to the SmartCentral Wiki
Live Chat
Recent Changes
TOP QUESTIONS THIS MONTH :
- Why are IS Claims rejecting or only paying a portion of the hrs claimed?
- Ratio Calculator
- My PRODA key is expiring
- Why hasn’t this Enrolment moved to ACTIVE?
- Setting Up Digital Sign In video tutorial
- How can parents find their PIN? video tutorial
- Restarting Exited Enrolments
Introduction
Other Questions - Search Bar
If you cannot find your question on the home page - use the SEARCH bar, to find many more help pages
The Basics
Billing and Payments
Send Parent Statements | Process Direct Debits |
Process Manual Payment | Import Payment File |
Managing Bonds | Billing in Advance |
Online Registration for Payments |
Everything Web
Special Stuff
Additional Child Care Subsidy | Reporting Absences |
Family Daycare | Updating fees on mygov |
Holiday Periods and Closures | CCS Fortnights |
Reports and Extracts
Personalising SmartCentral
SmartCentral has a number of options for you to tailor it to your centres specific needs.
- Branding : upload your logo to appear on statements, web pages and in emails sent by SmartCentral for your centre
- Message templates : control the wording inserted into emails at key communication points; Applications , Re-erolment, Statements , Payment Registration.
- Sessions & Rooms : Define how you will charge for attendance and how you organise the children in your care.
- Feeder Schools : Create your own list to collect information about the child’s school if needed. Use it to sort and group children in rolls.
- Centre Specific Questions : Create additional questions specific to your services that are automatically added to new applications and child profile screens
Other Stuff
Other Common Questions
- Cancelling or varying Prev year’s Attendances
- Transferring payments from one parent to the other
- Digital CWA Notices
- Formalising an Enrolment
- Preschool Exemption Activity Test
- How do parents confirm their enrolment?
- How Do I swap parents on an enrolment?
- When do families get back paid CCS?
- FAQ for Parents and Guardians
Access SmartCentral from your SmartPhone or Tablet
Updating Financial Details to CCMS
Updating Operational Profile to CCMS